Frequently Asked Questions

Transit times vary by destination and service: air freight takes 2-5 business days, and sea freight takes 15-35 days depending on the port. We offer express and standard services to suit your budget.

Yes, we provide full customs clearance from the origin and destination country. We have a dedicated team to complete all customs procedures quickly and accurately.

We cover all 13 regions of Saudi Arabia including: Riyadh, Jeddah, Makkah, Madinah, Dammam, Abha, Tabuk, Hail, Jouf, and more. Our fleet includes 200+ trucks of various sizes.

Cost depends on several factors: shipment weight and volume, destination, service type (air/sea/road), and required delivery time. Send us your shipment details and we'll provide a free quote within 60 minutes.

Absolutely not. We believe in full transparency. Our quote includes all costs: shipping fees, insurance, and customs clearance. No surprises.

Once your shipment is confirmed, you'll receive a unique tracking number. You can follow your shipment in real time through our website or app. We also send SMS and email notifications at each major checkpoint.

We're committed to schedules and manage shipping operations with precision. In case of delay due to circumstances beyond our control, we contact you immediately and provide continuous updates. All shipments are insured to protect your cargo.

We accept: perishable food products, pharmaceuticals, vaccines and sensitive medical products. We guarantee maintaining required temperatures from -25°C to +25°C throughout the journey.

We offer: standard storage for furniture and goods in secured, monitored warehouses; and cold storage for temperature-sensitive materials. Our contracts are flexible (day, week, month, year) with no long-term commitments.